Refunds

Refunds in PayLater

In cases of defective and unfulfilled items, change of mind, duplicated payment, or other reasons, Xendit supports the refund of a PayLater transaction! Xendit will send a callback upon successful refunds. The convenience of Refund API can be implemented inside your store, or even in your operational dashboard. Implement Refund API for PayLater here.

A refund will cancel the “succeeded” transaction your end-customer has made, returning their credit limit to their balance in the PayLater provider. Below is the flow for PayLater Refunds:

Refund Rules and Limitations

Value	Kredivo	Akulaku	Indodana	UangMe	Billease	Cashalo	Atome
Refund API	Available for transactions created using Paylater API (`/paylater`)	Available for transactions created using Paylater API (`/paylater`)	Available for transactions created using Paylater API (`/paylater`)	Please reach out to Xendit Customer service to initiate a refund	Please reach out to Xendit Customer service to initiate a refund	Does not support refunds	Available for transactions created using Paylater API (`/paylater`)
Refund capability	Partial and full refunds	Partial and full refunds	Partial and full refunds	Partial and full refunds	Full refund	Does not support refund	Partial and full refunds
Settlement to end user	Real-time	Real-time	Real-time	Need to wait for UangMe's confirmation (2 business days)	Real-time	Does not support refund	Real-time
Refund cut-off time	14 days	N/A Akulaku will honor refund as long as Merchant approved end-user’s request	30 days	N/A UangMe will honor refund as long as Merchant approved end-user’s request	N/A Billease will honor refund as long as Merchant approved end-user’s request	Does not support refund	N/A Atome will honor refund as long as Merchant approved end-user’s request
MDR charged for refund	N/A We will return the MDR to your balance if you do a refund	N/A We will return the MDR to your balance if you do a refund	N/A We will return the MDR to your balance if you do a refund	N/A We will return the MDR to your balance if you do a refund	N/A We will return the MDR to your balance if you do a refund	Does not support refund	N/A We will return the MDR to your balance if you do a refund