Billing Schedule

Monthly billing cycle

All Xendit customers will receive a billing statement at the end of the billing month, generally between the 5th - 7th of the following month. For example, if you have been transacting with us throughout the month of May, the billing statement for that month of May will be sent to you by June 7th.

For the Faktur Pajak document (which roughly translates to tax invoice in English), these are sent between the 9th - 10th of the following month from the billing month. For example, if you have been transacting with us throughout the month of May, the Faktur Pajak for that month of May will be sent to you by June 10th. The Faktur Pajak is a mandatory document that Xendit provides to customers as a proof that local taxes have been paid on the fees applied to use of Xendit services.

Both the billing statement and the Faktur Pajak document are accessible on the Xendit Dashboard here, or by navigating to Home > Settings > Billing and Fees > Billing Statements. These documents are also sent to the email address that was used upon registration for the Xendit Dashboard account and finance emails added through the Xendit dashboard. If you wish to add more recipients for the emails, this can be done through: Home > Settings > Email Recipients > Billing Statements

Billing and Fees page on the Xendit Dashboard (link here)

Adding email address recipient for billing statement on Xendit Dashboard (link here)

Billing settlement timeline

The agreement for settling the billing amount is stated in the PKS (Service Agreement) between the merchant and Xendit. In general we allow our merchants to settle the billing amount within 30 days of billing statement issuance.